We believe that client service is a vital element for sustained business growth and we want to ensure that our client receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationship and therefore client satisfaction becomes critical to us, especially since we follow the direct to client model. Client queries and complaints constitute an important voice of client & this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism to minimize the recurrence of similar issues in future.
The Grievance Redressal policy follows the following principles:

• Clients will be treated fairly at all times
• Complaints raised by Clients will be dealt with courtesy and in a timely manner
• Queries and Complaints will be treated efficiently and fairy.

Any grievance related to

1. non-receipt of research report or
2. missing pages or inability to download the entire report, or
3. any other deficiency in the research services provided by RA, shall be escalated promptly by the client to the below mentioned person designated by RA, in this behalf.

1.Clients can seek clarification to their query and are further entitled to make a complaint in writing. An email must be sent by the Client to the grievance redressal Team on grievance@speqresearch.com to formally raise their grievance with the RA. The RA shall be responsible to resolve grievances within 7 (seven) business working days or such timelines as may be specified by SEBI under the RA Regulations. A letter may also be written with their query/complaint and posted at the below mentioned: address: B-806, S V Heights, Hosakote, Bengaluru -560067, Karnataka.

2.Investor can write to the Research Analyst at compliance@speqresearch.com, if the Investor does not receive a response within 7 business days of writing to the grievance redressal Team. The Investor can expect a reply within 2 business days of approaching the Research Analyst. The Research Analyst will try to ensure that the grievance is resolved within maximum time frame of 21 days.

3.In case the Investor is not satisfied with RA response he/she can lodge their grievance with SEBI at https://scores.sebi.gov.in or they may also write to any of the offices of SEBI. SARATHI app of SEBI may be accessed thorough SARATHI mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi.invapp & https://apps.apple.com/in/app/saa%E2%82%B9thi/id1589426387

4.After exhausting these options for resolution of the grievance, if the Investor/Investor is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal. The Investor can lodge their grievance with the given link over the online dispute resolution mechanism. https://smartodr.in/login

5.The dispute resolution through the ODR Portal can be initiated when the complaint/ dispute is not under consideration under SCOREs guidelines as applicable or not pending before any arbitral process, court, tribunal or consumer forum or are non-arbitrable in terms of Indian law (Including when moratorium under the Insolvency and Bankruptcy Code is in operation due to the insolvency process or if liquidation or winding up process has been commenced against the Market Participant)

The Grievance Redressal / Escalation Matrix for the notice of the clients

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Sr. No	Designation	Contact Person Name	Address	Contact No.	EmailID	Working hours when complainant can call
1	Customer Care	Ms. Preeti Gupta	B-806, s v heights, hosakote, bengaluru -560067, karnataka	+919008468015	services@speqresearch.com	9:30 am to 5:30 pm (Mon-Fri, except Saturday, Sunday & holidays)
2	Head of Customer Care	Mr. Mohit Kumar	B-806, s v heights, hosakote, bengaluru -560067, karnataka	+919008468015	support@speqresearch.com	9:30 am to 5:30 pm (Mon-Fri, except Saturday, Sunday & holidays)
3	Compliance Officer	Mr. Sudipto Ghosh	B-806, s v heights, hosakote, bengaluru -560067, karnataka	+919008468015	grievance@speqresearch.com	9:30 am to 5:30 pm (Mon-Fri, except Saturday, Sunday & holidays)
4	CEO	Mr. Sudipto Ghosh	B-806, s v heights, hosakote, bengaluru -560067, karnataka	+919008468015	sudiptoghosh@speqresearch.com	9:30 am to 5:30 pm (Mon-Fri, except Saturday, Sunday & holidays)
5	Principal Officer	Mr. Sudipto ghosh	B-806, s v heights, hosakote, bengaluru -560067, karnataka	+919008468015	sp.research26@gmail.com	9:30 am to 5:30 pm (Mon-Fri, except Saturday, Sunday & holidays)